New Space Will Serve as Clinical Hub for the ConcertoHealth Primary Care
Support Services in Detroit Metro Region
DETROIT, MI, Jan. 25, 2018 – ConcertoHealth, the leading provider of specialized primary care and supporting clinical services for vulnerable, frail and elderly patients, announced today it is expanding in Michigan with the opening of a new administrative office in Southfield, Detroit. The office will serve as a clinical hub for the company’s innovative primary care support services model in the Detroit metro region.
ConcertoHealth supports health plans and their primary care provider (PCP) networks in caring for their most vulnerable patients. The ConcertoHealth Primary Care Support Platform combines its proprietary population health analytics platform, Patient3D, with on-the-ground care teams including social workers, care managers, pharmacists, field-based clinicians, and dietitians. This care model integrates clinical care with social services to offer high-touch, individualized primary and preventive care for these patients, regardless of the care setting, be it at home, a doctor’s office, the hospital or post-acute setting.
“This new location provides a great opportunity to focus on patients’ needs and improve the quality of care in the Detroit metro region, while offering a collaborative space for primary and specialty care professionals to meet with patients and caregivers,” said Ernest L. Yoder, M.D., Ph.D., M.A.C.P., Regional Medical Director for ConcertoHealth, Michigan. “Expanding our footprint in the Detroit area also means adding new team members who will serve our rapidly growing patient base, as well as support our health plan partners and their care providers.”
In addition, ConcertoHealth operates a clinical hub in Kalamazoo, Mich., and four ConcertoHealth Care Centers in the Detroit metro area. The Care Centers offer services that go beyond the scope of a traditional doctor’s office to include 24/7 care coordination and support, and access to physicians, nurses, field-based clinicians, care coordinators, social workers, and pharmacists.
Since October 2017, ConcertoHealth has expanded its Detroit clinical hub team by 33 percent to 80 full-time employees. The new Southfield hub will house these team members, including care managers, and health plan and PCP support services staff. The team will deliver a patient-centric approach, central to the ConcertoHealth care model, to provide comprehensive telephonic and field-based care, and will also offer network support to health plan partners’ PCPs.
The new Southfield office, which previously was based in the New Center One building in Detroit, Mich., is located at 18000 W. Nine Mile Road, Suite 800, Southfield, MI 48075.
ConcertoHealth Inc. is the leading risk-bearing provider of field-based complex care for persistently high-cost and rising-risk populations. The company’s multidisciplinary care teams meet patients where they are, with the care they need, whether in the home or hospital. The ConcertoHealth care model improves overall health quality and outcomes with a track record of reducing hospital admits by 47%, readmits by 40% and ER visits by 16% for the most frail and vulnerable populations in America, benefiting patients, payers and provider networks alike.